Shipping Policy
We are pleased to offer FREE STANDARD SHIPPING when your order meets the minimum threshold (after discounts). Orders below the threshold will incur a flat-rate fee based on region.
Taxes & Duties
Import duties, VAT, and taxes are the sole responsibility of the customer. These charges are not included in product or shipping prices.
Shipping Rates & Delivery Times
Processing Time
- All orders are processed within 1–3 business days after payment.
- You will receive an email with tracking details once your order is shipped.
- Please note that delivery times may be affected by customs, weather, or international flight arrangements.
United States, Canada
Shipping Zone:
United States, Canada.
Shipping
1. Free Shipping:
Complimentary shipping for orders over USD 39.
2. Standard Shipping:
Flat rate of USD 9.9 for orders below the free-shipping threshold.
3. Delivery Time:
Estimated delivery time is 3–5 business days.
United Kingdom
Shipping Zone:
United Kingdom.
Shipping
1. Free Shipping:
Complimentary shipping for orders over USD 39.
2. Standard Shipping:
Flat rate of USD 9.9 for orders below the free-shipping threshold.
3. Delivery Time:
Estimated delivery time is 3–5 business days.
Europe
Shipping Zone:
Italy, France, Germany, Belgium, Netherlands, Luxembourg, Spain.
Standard Shipping
1. Shipping Unit:
All shipments are calculated based on 0.5 kg units. Any weight below 0.5 kg will be rounded up and charged as 0.5 kg, and the final cost will be based on the system’s calculation.
2. First Weight Charge:
The shipping fee for the first 0.5 kg (first weight) is USD 51.8.
3. Additional Weight Charge:
For every additional 0.5 kg, an extra USD 8.4 will be applied.
4. Delivery Time:
13–15 business days
Australia, New Zealand
Shipping Zone:
Australia, New Zealand.
Standard Shipping
1. Shipping Unit:
All shipments are calculated based on 0.5 kg units. Any weight below 0.5 kg will be rounded up and charged as 0.5 kg, and the final cost will be based on the system’s calculation.
2. First Weight Charge:
The shipping fee for the first 0.5 kg (first weight) is USD 38.6.
3. Additional Weight Charge:
For every additional 0.5 kg, an extra USD 8.7 will be applied.
4. Delivery Time:
8–10 business days
Internation
Shipping Zone:
Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Croatia, Sweden, Slovenia, Estonia, Latvia, Lithuania.
Standard Shipping
1. Shipping Unit:
All shipments are calculated based on 0.5 kg units. Any weight below 0.5 kg will be rounded up and charged as 0.5 kg, and the final cost will be based on the system’s calculation.
2. First Weight Charge:
The shipping fee for the first 0.5 kg (first weight) is USD 58.6.
3. Additional Weight Charge:
For every additional 0.5 kg, an extra USD 17.5 will be applied.
4. Delivery Time:
20–23 business days
Asia Zone 1
Shipping Zone:
Hong Kong, China, Macao, Taiwan.
Shipping
1. Free Shipping:
Complimentary shipping for orders over HKD $300 / USD $39.
2. Standard Shipping:
Flat rate of HKD $40 / USD $5.2 for orders below the free-shipping threshold.
3. Delivery Time:
Estimated delivery time is 3–5 business days.
Asia Zone 2
Shipping Zone:
South Korea, Singapore, Vietnam, Malaysia.
Standard Shipping
1. Shipping Unit:
All shipments are calculated based on 0.5 kg units. Any weight below 0.5 kg will be rounded up and charged as 0.5 kg, and the final cost will be based on the system’s calculation.
2. First Weight Charge:
The shipping fee for the first 0.5 kg (first weight) is USD 24.9.
3. Additional Weight Charge:
For every additional 0.5 kg, an extra USD 4.5 will be applied.
4. Delivery Time:
6–8 business days
Asia Zone 3
Shipping Zone:
Japan, Thailand.
Standard Shipping
1. Shipping Unit:
All shipments are calculated based on 0.5 kg units. Any weight below 0.5 kg will be rounded up and charged as 0.5 kg, and the final cost will be based on the system’s calculation.
2. First Weight Charge:
The shipping fee for the first 0.5 kg (first weight) is USD 29.6.
3. Additional Weight Charge:
For every additional 0.5 kg, an extra USD 6.5 will be applied.
4. Delivery Time:
7–10 business days
Failed Deliveries & Restrictions
Failed Deliveries
JARDIN DES FONTAINES is not responsible for failed deliveries caused by customer negligence, including:
- Incorrect shipping address
- Wrong consignee name or phone number
- Refusal to accept delivery
Refunds cannot be issued for such failed deliveries.
Restrictions
Some addresses (e.g., without street/building numbers) may not be supported.
Unfortunately, we cannot ship to the following countries/regions:
Europe & Middle East
Albania, Åland Islands, Cyprus, Estonia, Faroe Islands, Gibraltar, Guernsey, Iraq, Jersey, Jordan, Kosovo, Lebanon, Liechtenstein, Monaco, Montserrat, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine
Americas & Caribbean
Anguilla, Argentina, Aruba, Bermuda, Bolivia, British Virgin Islands, Cayman Islands, Colombia, Costa Rica, Curaçao, Ecuador, Falkland Islands, French Guiana, Grenada, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Egypt, Gabon, Ghana, Guinea, Kenya, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Senegal, Seychelles, Somalia, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe
Asia-Pacific & Indian Ocean
Afghanistan, Ascension Island, Cambodia, Christmas Island, Cocos (Keeling) Islands, Fiji, India, Indonesia, Kazakhstan, Laos, Maldives, Mongolia, Myanmar (Burma), Nepal, New Caledonia, Norfolk Island, Pakistan, Papua New Guinea, Pitcairn Islands, Sri Lanka, Tokelau, Tristan da Cunha
French Overseas Territories & Special Regions
French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Wallis and Futuna
FAQs
We understand that waiting for something you love can feel both exciting and delicate.
Shipping times vary by region: most orders arrive within 3–5 business days, while some areas may require 6–10 days, or 13–23 days depending on location.
Actual delivery time may be affected by customs clearance, logistics arrangements, weather conditions, and public holidays.
Thank you for your patience—beautiful things are always worth the wait.
Yes. All import duties, customs charges, and VAT are the buyer’s responsibility.
Certain regions cannot be served due to logistics and customs restrictions.
If delivery fails due to incorrect address, phone, or refusal, no refund can be issued.
Please contact us at info@jardindesfontaines.com within 12 hours of placing your order. Once your order is shipped, the address cannot be changed.
Customer Service
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If you have any questions about your order or shipping, please contact us at info@jardindesfontaines.com. Our team will reply within 1–3 business days.