Shipping Policy

We are pleased to offer FREE STANDARD SHIPPING when your order meets the minimum threshold (after discounts). Orders below the threshold will incur a flat-rate fee based on region.

Taxes & Duties

Import duties, VAT, and taxes are the sole responsibility of the customer. These charges are not included in product or shipping prices.

Shipping Rates & Delivery Times

Processing Time

All orders are processed within 1–3 business days after payment.

You will receive an email with tracking details once your order is shipped.

Please note that delivery times may be affected by customs, weather, or international flight arrangements.

United States, United Kingdom, Canada

Free Shipping: Orders over USD $39

Standard Shipping: Flat rate USD $9.9 (below threshold)

Delivery Time: 3–5 business days

International

Free Shipping: Orders over USD $79

Standard Shipping: Flat rate USD $19.9 (below threshold)

Delivery Time: 3–5 business days

Asia Zone 1 (Hong Kong, China, Macao, Taiwan)

Free Shipping: Orders over HKD $300 / USD $39

Standard Shipping: Flat rate HKD $40 / USD $5.2 (below threshold)

Delivery Time: 3–5 business days

Asia Zone 2 (South Korea, Japan, Singapore, Malaysia, Thailand, Vietnam)

Free Shipping: Orders over USD $79

Standard Shipping: Flat rate USD $29.9 (below threshold)

Delivery Time: 3–5 business days

Failed Deliveries & Restrictions

Failed Deliveries

JARDIN DES FONTAINES is not responsible for failed deliveries caused by customer negligence, including:

  • Incorrect shipping address
  • Wrong consignee name or phone number
  • Refusal to accept delivery

Refunds cannot be issued for such failed deliveries.

Restrictions

Some addresses (e.g., without street/building numbers) may not be supported.

Unfortunately, we cannot ship to the following countries/regions:

Europe & Middle East
Albania, Åland Islands, Cyprus, Estonia, Faroe Islands, Gibraltar, Guernsey, Iraq, Jersey, Jordan, Kosovo, Lebanon, Liechtenstein, Monaco, Montserrat, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine

Americas & Caribbean
Anguilla, Argentina, Aruba, Bermuda, Bolivia, British Virgin Islands, Cayman Islands, Colombia, Costa Rica, Curaçao, Ecuador, Falkland Islands, French Guiana, Grenada, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Egypt, Gabon, Ghana, Guinea, Kenya, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Senegal, Seychelles, Somalia, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

Asia-Pacific & Indian Ocean
Afghanistan, Ascension Island, Cambodia, Christmas Island, Cocos (Keeling) Islands, Fiji, India, Indonesia, Kazakhstan, Laos, Maldives, Mongolia, Myanmar (Burma), Nepal, New Caledonia, Norfolk Island, Pakistan, Papua New Guinea, Pitcairn Islands, Sri Lanka, Tokelau, Tristan da Cunha

French Overseas Territories & Special Regions
French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Wallis and Futuna

FAQs

Most orders arrive within 3–5 business days, plus 1–3 days for processing.

Yes. All import duties, customs charges, and VAT are the buyer’s responsibility.

Certain regions cannot be served due to logistics and customs restrictions.

If delivery fails due to incorrect address, phone, or refusal, no refund can be issued.

Please contact us at info@jardindesfontaines.com within 12 hours of placing your order. Once your order is shipped, the address cannot be changed.

  • If you have any questions about your order or shipping, please contact us at info@jardindesfontaines.com. Our team will reply within 1–3 business days.