Return Policy

Returns are accepted within 15 days of the delivery date. Please be aware there are certain exceptions.

What does the return process look like?

  • Initiate your return

  • Select the items & Refund Method

  • Mail back your item(s)

  • Items delivered to JARDIN DES FONTAINES & Warehouse Inspections

  • Issue Refund

FAQs

  • Return Shipping Fee: Customers are responsible for all return shipping costs unless the return is due to a quality issue or an incorrect item sent.
  • Return Window: You have 15 days from the date you received your items to initiate a return.
  • Conditions: Items and any accompanying gifts must be returned in their original condition: unused, unwashed.
  • Non-Returnable Items: For hygiene, safety, and quality reasons, items that have been worn, washed, or otherwise used, as well as any custom-made or personalized products, cannot be returned or refunded.
  • Shipping Costs: Shipping fees are non-refundable.
  • Refunds are issued once the returned item is received and inspected. Please allow 3–5 business days for processing.
  • Refunds to the original payment method will be processed within 5 business days of receiving the item.
  • Refunds to a JARDIN DES FONTAINES Gift Card will be issued within 1–2 business days.
  • If you do not receive your refund 14 days after returning your item, please contact us at info@jardindesfontaines.com.
  • Check your Spam/Junk folder for emails and mark them as “Not Spam” to ensure delivery.
  • Hygiene-Sensitive and Non-Returnable Items:
    For hygiene, safety, and quality reasons, items that have been worn, washed, or otherwise used, as well as any custom-made or personalized products, cannot be returned or refunded.
    Additionally, products explicitly marked as non-returnable on the product page are not eligible for return or refund.
  • Items explicitly marked as non-returnable on the product page.
  • Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
  • Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues.
  • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
  • Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
  • Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.
  • JARDIN DES FONTAINES is not responsible for failed deliveries caused by incorrect shipping info or refusal of delivery.
  • Please provide accurate shipping information, including address, contact number, and recipient name.
  • Contact info@jardindesfontaines.com immediately if your order contains incorrect information.
  • Email info@jardindesfontaines.com with your order number and reason for return.
  • Our team will provide step-by-step instructions for returning your item.

We currently do not offer exchanges. Customers may place a new order and return the previous item for a refund.

  • Orders will be processed and shipped within 1–3 business days of payment.
  • Delivery may vary due to external factors (weather, flight schedules, customs).
  • Always check tracking information for the most accurate delivery updates.