JARDIN DES FONTAINES FAQ | Scarves, Styling & Hong Kong Gift
Share
JARDIN DES FONTAINES FAQ
Everything You Need to Know About JARDIN DES FONTAINES
Scarves · Sustainable Materials · Styling · Care · Gifting
JARDIN DES FONTAINES is a Hong Kong original design brand specialising in scarves. Founded in Hong Kong in 2020, the brand brings together art, everyday life and cultural storytelling through original designs made to be worn, remembered and enjoyed.
From scarf design and styling to sustainable materials, care, gifting and shopping, this guide answers the most common questions about JARDIN DES FONTAINES.
01
ABOUT JARDIN DES FONTAINES
What is JARDIN DES FONTAINES?
JARDIN DES FONTAINES is a Hong Kong original design brand specialising in scarves.
Founded in Hong Kong in 2020, the brand creates original scarf designs inspired by art, culture, cities, everyday life and shared memories.
JARDIN DES FONTAINES sees a scarf as more than an accessory. It can be a piece of design, a personal expression, a meaningful gift and a way of carrying a story with you.
Where was JARDIN DES FONTAINES founded?
JARDIN DES FONTAINES was founded in Hong Kong in 2020.
Hong Kong remains an important source of inspiration for the brand, particularly in collections that explore the city's architecture, landmarks, culture, history and everyday visual memories.
What does the name JARDIN DES FONTAINES mean?
JARDIN DES FONTAINES is French for “Garden of Fountains”.
The name reflects the idea of creating a place for the soul to rest — a space where ideas, beauty and everyday life can come together.
What does JDF stand for?
JDF comes from the initials of JARDIN DES FONTAINES.
The brand's DNA can also be expressed through three ideas:
J — Joy
D — Details
F — Future
These ideas reflect the brand's approach to creating objects that are visually distinctive, thoughtfully considered and designed with a sense of continuity.
What does JARDIN DES FONTAINES specialise in?
JARDIN DES FONTAINES specialises in original-design scarves.
The collection includes different scarf formats, sizes and designs, including reversible and double-face styles, depending on the collection.
The brand also develops selected lifestyle and gifting pieces that complement its design universe.
02
SCARVES & COLLECTIONS
What types of scarves does JARDIN DES FONTAINES offer?
JARDIN DES FONTAINES offers scarves in different sizes and formats, including square scarves and long, narrow scarf styles such as Twillies.
Available sizes and formats vary by collection.
For the most accurate information, please refer to the individual product page before purchasing.
Are JARDIN DES FONTAINES scarves reversible?
Selected JARDIN DES FONTAINES scarves feature double-face or reversible designs.
These designs are created so that both sides can be styled and enjoyed, offering different visual expressions from the same scarf.
Please check the individual product description to confirm whether a particular scarf is reversible.
Are all JDF scarves made from the same material?
No.
JARDIN DES FONTAINES uses different materials and constructions across its collections.
Selected sustainable scarf collections are made with 100% rPET recycled fibres, while other products may use different materials.
Always refer to the individual product page for the exact material composition of a specific scarf.
Are JDF scarves designed in Hong Kong?
JARDIN DES FONTAINES is a Hong Kong original design brand, and its collections are developed from the brand's original design direction and creative concepts.
Manufacturing arrangements may vary by product and collection.
For product-specific information, please refer to the relevant product description.
Are JDF scarves suitable for everyday wear?
Yes.
Many JARDIN DES FONTAINES scarves are designed to move naturally between everyday styling, travel, work, special occasions and gifting.
Depending on the design and size, a scarf can be worn around the neck, shoulders, hair, handbag or other styling points.
03
SUSTAINABLE SCARVES & rPET
What is rPET?
rPET stands for recycled polyethylene terephthalate.
It is a recycled fibre made from PET materials that have been processed and transformed into new usable fibres.
In selected JARDIN DES FONTAINES collections, rPET is used as part of the brand's approach to more considered material choices.
Are JDF scarves made from recycled materials?
Selected JARDIN DES FONTAINES sustainable scarves are made with 100% rPET recycled fibres.
However, not every JDF product is made from recycled material.
Material composition is product-specific, so customers should check the individual product page for the exact details.
What does GRS mean?
GRS stands for the Global Recycled Standard.
It is a voluntary standard associated with recycled materials and responsible production practices.
Where a JARDIN DES FONTAINES product carries a GRS-related claim, the relevant product information should be checked for the applicable certification details.
Why does JDF use recycled fibres?
For selected collections, recycled fibres allow the brand to reconsider the material used to create the product while maintaining its focus on design, wearability and everyday use.
For JARDIN DES FONTAINES, sustainability is not only about the material itself. It is also about creating products people want to use, care for and keep.
Does sustainable mean the scarf is less comfortable?
Not necessarily.
Selected JDF sustainable scarves are developed with attention to touch, appearance, durability and everyday wearability.
The feel of a scarf depends on its specific material and construction, so customers should refer to the individual product description.
04
SCARF SIZES & CHOOSING THE RIGHT SIZE
What scarf sizes are available?
JARDIN DES FONTAINES offers different scarf sizes and formats, including:
- 90 cm square scarves
- 70 cm scarves
- Other selected square formats
- Twillies and long narrow scarf styles
Availability varies by collection.
What is a 90 cm scarf best for?
A 90 cm scarf is a versatile size that can be worn in many different ways.
It can be styled around the neck, shoulders or handbag and can also be folded into different shapes for a more refined or casual look.
It is also a popular format for gifting because it offers considerable styling flexibility.
What is a 70 cm scarf best for?
A 70 cm scarf offers a more compact silhouette while retaining many classic scarf styling possibilities.
It is suitable for customers who prefer a lighter or more understated look.
What is a Twilly?
A Twilly is a long, narrow scarf designed for versatile styling.
It can be worn around the neck, wrist, hair or handbag handle, depending on personal style.
Its narrow format also makes it an easy way to add colour or pattern to an outfit.
Which scarf size should I choose?
Choose based on how you expect to wear the scarf.
For maximum versatility: consider a larger square scarf such as 90 cm.
For a lighter, more compact look: consider a smaller square format.
For handbag, hair or narrow styling: a Twilly can be a natural choice.
Always check the measurements shown on the individual product page before purchasing.
05
STYLING & HOW TO WEAR A SCARF
How can I wear a JDF scarf?
A JDF scarf can be styled in many ways depending on its size and shape.
Popular approaches include:
- Around the neck
- Over the shoulders
- As a hair accessory
- Around the wrist
- On a handbag
- As a decorative accent
The same scarf can create very different looks depending on how it is folded, tied and positioned.
Do you provide scarf styling tutorials?
JARDIN DES FONTAINES creates styling content to show different ways of wearing and enjoying its scarves.
Look for styling and tutorial content on the website and the brand's official channels.
Can one scarf be styled in different ways?
Yes.
One of the strengths of a scarf is its versatility.
The same design can be folded, tied or positioned differently to create different proportions and visual effects.
This is particularly useful when travelling, as one scarf can work with several outfits.
How do I style a reversible scarf?
A reversible scarf gives you the option of styling either side as the visual focus.
You can show one side predominantly, reveal both sides through folding, or change the visible pattern depending on how the scarf is tied.
This makes reversible designs particularly versatile for travel and everyday styling.
06
SCARF CARE & WASHING
How should I care for my JDF scarf?
Always follow the care instructions provided for the specific product.
Different materials and constructions may require different care methods.
The product page and care label should be treated as the final reference for washing, drying, ironing and storage.
Are JDF scarves machine washable?
Selected JARDIN DES FONTAINES scarves are designed for easy care and may be machine washable.
However, care instructions vary by product.
Please check the individual product page and care label before washing.
Why is proper care important?
Proper care helps preserve the appearance, colour, shape and overall condition of a scarf.
Following the recommended washing and drying instructions can also help extend the useful life of the product.
How should I store my scarf?
Store your scarf in a clean, dry place away from excessive moisture and prolonged direct sunlight.
Depending on the material, you may fold or gently roll the scarf for storage.
Avoid placing heavy objects on top of delicate folded scarves for long periods.
07
HONG KONG GIFTS & GIFTING
Is JARDIN DES FONTAINES a Hong Kong gift brand?
JARDIN DES FONTAINES is a Hong Kong original design brand specialising in scarves.
Selected collections are particularly suited to Hong Kong gifting because they transform elements of the city — including landmarks, architecture, culture, history and shared memories — into original scarf designs.
What makes a JDF scarf suitable as a Hong Kong gift?
A scarf can combine several qualities of a meaningful gift: design, functionality, personal expression and a connection to place.
The Hong Kong Gift collection, for example, explores different aspects of Hong Kong through original scarf designs inspired by the city's landmarks, culture and memories.
What is the Hong Kong Gift collection?
Hong Kong Gift is a JARDIN DES FONTAINES collection created around the idea of bringing Hong Kong home.
The collection presents Hong Kong through original scarf designs inspired by the city's landmarks, culture, history, spirit and shared memories.
Is a JDF scarf suitable for tourists?
Yes.
A scarf can be an easy-to-carry and wearable way to remember a city.
For visitors to Hong Kong, selected JDF designs offer an alternative way to take elements of the city with them — not simply as an object, but as something that can be worn and enjoyed.
Is JDF suitable for corporate or institutional gifting?
JARDIN DES FONTAINES develops gifting solutions for corporate, institutional and special occasions.
For larger quantities, custom requirements or partnership enquiries, please contact the brand directly to discuss the appropriate options.
08
TOTE BAGS & LIFESTYLE PIECES
Does JARDIN DES FONTAINES only sell scarves?
Scarves are the core focus of JARDIN DES FONTAINES.
The brand also develops selected complementary lifestyle and gifting pieces, including tote bags and other collections.
Availability varies over time.
Are JDF tote bags sustainable?
Material composition varies by product.
Where a tote bag is made using recycled or other specific materials, the relevant product page will provide the applicable material information.
Can I use JDF lifestyle products as gifts?
Yes.
Selected lifestyle products can be paired with scarves or chosen independently as gifts.
Gift suitability depends on the individual product, occasion and recipient.
09
PET & OWNER COLLECTION
What is the JDF Pet & Owner collection?
The Pet & Owner collection explores the relationship between pets and the people who share everyday life with them.
It extends the JDF design approach into lifestyle pieces designed around companionship and shared moments.
Are JDF pet products suitable for every pet?
Not necessarily.
Pet products should always be selected according to the animal's size, behaviour and individual needs.
Please read the product-specific information carefully before use and supervise pets when appropriate.
Can I buy Pet & Owner products as gifts?
Yes.
They can be considered for pet owners and people who enjoy combining personal style with their relationship with their pets.
10
SHOPPING & PRODUCT AVAILABILITY
Where can I buy JARDIN DES FONTAINES products?
JARDIN DES FONTAINES products are available through the official online store and selected retail partners.
The brand has expanded through physical retail and partner locations in Hong Kong, Mainland China, Europe and other markets.
Because stock varies by location, please check the official website or contact the relevant retailer before visiting.
Why is a product sometimes unavailable?
Some JDF designs are produced in limited quantities or may temporarily sell out.
Availability can vary between the online store and physical retail partners.
If a product is unavailable online, you may contact JDF to ask whether it is available through another channel.
Will sold-out products be restocked?
Restocking depends on the individual design and production schedule.
A sold-out product is not necessarily guaranteed to return.
For a specific product, please refer to its product page or contact JDF.
How do I know the exact product specifications?
The individual product page is the primary source for current product information.
This includes, where applicable:
- Size
- Material
- Colour
- Design details
- Care instructions
- Availability
- Price
Always check the product page before purchasing if a specific specification is important to you.
11
SHIPPING & DELIVERY
Where does JARDIN DES FONTAINES ship?
Shipping availability depends on the destination and current shipping arrangements.
Please refer to the checkout page and shipping information shown for your destination before completing your order.
How long does delivery take?
Delivery time can vary according to destination, shipping method, order processing and circumstances affecting the carrier.
The estimated delivery information provided at checkout should be treated as the most relevant reference for your order.
Can I track my order?
Where tracking is available for the selected shipping method, tracking information will be provided according to the order and carrier arrangements.
Please keep the shipping confirmation email for your records.
What should I do if my order has not arrived?
First, check the tracking information if available.
If the expected delivery period has passed or the tracking information indicates a problem, contact JARDIN DES FONTAINES customer service with your order details so the team can assist.
12
RETURNS, REFUNDS & EXCHANGES
Can I return or exchange my order?
Returns and exchanges are subject to the current JARDIN DES FONTAINES return policy and the specific conditions of the order.
Please review the latest return policy before sending an item back.
What condition must a returned product be in?
Returned products should normally be in their original, unused and resalable condition, together with the relevant packaging and accessories where applicable.
Product-specific exclusions may apply.
Please check the current return policy before initiating a return.
How will I receive my refund?
Where a refund is approved, the refund method and processing time depend on the original payment method and the applicable return policy.
What if I receive a damaged or incorrect item?
Please contact JARDIN DES FONTAINES customer service as soon as possible and provide your order information and relevant photographs where requested.
The team will review the situation and advise on the appropriate next step.
13
PAYMENTS & PRICING
What payment methods are available?
Available payment methods are displayed during checkout and may vary depending on your location and the payment platform.
Are prices shown in Hong Kong dollars?
The currency displayed depends on the website, market and checkout settings available to you.
Please confirm the final currency and total amount at checkout before completing your purchase.
Can prices change?
Product prices and promotions may change from time to time.
The price shown at checkout is the applicable price for your order at the time of purchase, subject to the applicable terms.
Are promotional offers available?
JARDIN DES FONTAINES may offer seasonal promotions, campaigns or selected product offers.
Promotion terms may vary, so please review the relevant offer details before purchasing.
14
CORPORATE GIFTS, WHOLESALE & COLLABORATION
Does JARDIN DES FONTAINES offer corporate gifts?
Yes.
JARDIN DES FONTAINES works with businesses and organisations on selected gifting and partnership opportunities.
Scarves can be particularly suitable for corporate gifting because they combine original design, functionality and a strong visual connection to Hong Kong.
Can I place a bulk order?
Bulk and corporate orders may be considered depending on quantity, product availability and timing.
Please contact JDF with your required quantity, preferred products and intended delivery date.
Does JDF work with retailers and wholesale partners?
JARDIN DES FONTAINES works with selected retail and distribution partners.
For wholesale enquiries, please contact the brand directly with information about your business, market and proposed partnership.
Does JDF collaborate with designers, schools or cultural organisations?
JARDIN DES FONTAINES has participated in selected collaborations involving fashion, design, education, cultural exchange and creative projects.
Collaboration enquiries can be submitted directly to the brand for consideration.
Can JDF create custom-designed scarves?
Custom or special projects depend on the scope, quantity, timeline and production requirements.
For a project enquiry, please contact JDF with the proposed use, quantity, design direction and required delivery date.
15
CUSTOMER SERVICE
How can I contact JARDIN DES FONTAINES?
For product, order, wholesale, corporate gifting or collaboration enquiries, please use the official contact details provided on the JARDIN DES FONTAINES website.
For an existing order, please include your order number whenever possible so the team can assist more efficiently.
What information should I provide when contacting customer service?
For an order enquiry, provide:
- Order number
- Name used for the order
- Product name
- Nature of the enquiry
- Relevant photographs or information where applicable
For corporate or wholesale enquiries, include your company or organisation, market, estimated quantity and intended timeline.
16
FIRST-TIME BUYER GUIDE
I am new to JARDIN DES FONTAINES. Where should I start?
Start with the scarf collections.
JARDIN DES FONTAINES is a Hong Kong original design brand specialising in scarves, so the scarf collection is the best introduction to the brand.
You can then explore different sizes, reversible designs, sustainable collections and Hong Kong-inspired pieces according to your personal style.
Which JDF scarf is best for a first purchase?
There is no single scarf that suits everyone.
Consider how you intend to wear it:
For versatility: choose a larger square scarf.
For a lighter everyday look: consider a smaller square format.
For handbags, hair or narrow styling: explore a Twilly.
For a Hong Kong-inspired gift: explore the Hong Kong Gift collection.
What should I check before buying a scarf?
Before purchasing, check:
- Size
- Material
- Care instructions
- Whether the scarf is reversible
- Available colours or design details
- Current availability
- Shipping and return terms
The individual product page should always be the final reference for product-specific information.
Why choose an original-design scarf?
An original-design scarf can be more than a fashion accessory.
It can express personal style, preserve a memory, represent a place or become a meaningful gift.
At JARDIN DES FONTAINES, original design is the starting point for turning ideas, stories and cultural references into something people can wear and keep.
EXPLORE JARDIN DES FONTAINES
Discover the collections, styling ideas and stories behind JARDIN DES FONTAINES.
Shop Scarves
Explore original-design scarves in different sizes, formats and collections.
Hong Kong Gift
Discover four scarf stories inspired by Hong Kong.
Sustainable Scarves
Explore selected scarves made with 100% rPET recycled fibres.
Style It Your Way
Discover different ways to wear and style a JDF scarf.
Our Story
Learn more about the journey of JARDIN DES FONTAINES.
A CITY CAN BE REMEMBERED IN DESIGN.
JARDIN DES FONTAINES
A Hong Kong Original Design Brand
Founded in Hong Kong · 2020