Seamless Shipping to Taiwan: Your Guide to EZ WAY for Smooth Customs Clearance

At Jardin des Fontaines, we're dedicated to crafting eco-friendly, sustainable scarves and accessories inspired by Hong Kong's vibrant culture, cityscapes, floral beauty, and the joy of pets. Our collections feature silky GRS scarves in various sizes, tote bags, and more, our products blend self-expression, emotion, and environmental responsibility—perfect for everyday wear, travel, gifting, or honoring beloved companions. As a Hong Kong-based brand supporting local design, we ship worldwide, often from our wearehouse using trusted carriers like SF Express for efficient delivery.

For our valued customers in Taiwan, navigating customs is key to a hassle-free experience. Taiwan's regulations require real-name authentication for personal imported parcels to ensure security, prevent identity fraud (including unauthorized or "ghost" shipments), and protect your personal data. This is where the official EZ WAY (易利委) app comes in—it's essential for shipments from overseas sources like ours. In this post, we'll detail what EZ WAY is, why it's needed for your Jardin des Fontaines orders, guide you through the registration and operation process, highlight its benefits, and include a Q&A section for common queries.

For the most accurate and up-to-date official information, please refer directly to the Taiwan Customs Administration (Ministry of Finance) sources:

These are the primary official pages from Taiwan's Customs Administration, providing reliable guidance on the real-name authentication system.

What is EZ WAY?

EZ WAY (易利委) is the official mobile app developed and supported by Taiwan's Ministry of Finance Customs Administration (in collaboration with the operating platform) for real-name authentication of consignees in import express shipments. It enables users to bind their mobile phone number to their national ID (or ARC for foreigners) digitally, replacing paper-based authorization forms with a secure, online process.

The system simplifies customs clearance for personal imports—including overseas shopping, cross-border e-commerce, and international parcels—while enhancing data protection by avoiding the need to share sensitive ID details with logistics providers. Since May 16, 2020 (with phased implementation starting earlier), unverified or undelegated parcels are not processed by customs until corrected.

Importantly, from March 1, 2026 (based on recent announcements from the Customs Administration), pre-authorization via EZ WAY will be fully mandatory for all simple express declarations. This means recipients must confirm the declaration details in the app before customs accepts the import, to prevent identity misuse, fraudulent shipments, and related issues.

The app is available for iOS and Android and is primarily for individuals (Taiwan residents or ARC holders) handling personal imports.

Why Do Jardin des Fontaines Customers in Taiwan Need EZ WAY?

As a Hong Kong-originated brand, Jardin des Fontaines ships products from our wearehouse via SF Express, which classifies them as personal import express shipments under Taiwan customs rules. When your order arrives, the customs broker (e.g., SF Express) declares it on your behalf and must obtain verified delegation to clear it.

Without real-name authentication and confirmation through EZ WAY, parcels risk delays, holds, non-acceptance, returns, storage fees, or even rejection—especially under the upcoming full mandatory pre-authorization rule starting March 2026. This protects against identity theft scenarios where parcels are cleared fraudulently.

EZ WAY allows you to securely confirm your identity and authorize the declaration digitally, speeding up clearance (often within hours), safeguarding your data, and ensuring smooth delivery of your favorite eco-friendly scarves, pet fashion accessories, or city-inspired designs.

EZ WAY Registration and Operation Process

Registration and Real-Name Authentication

  1. Download the App: Search for "EZ WAY 易利委" on the App Store (iOS) or Google Play (Android). Official download links are available on the Customs pages linked above.
  2. Enter Details: Provide your nationality, mobile phone number (Taiwan major telecoms, preferably under your name), name, and ID number (ROC ID, ARC, or residence permit).
  3. Verification:
    • For your own postpaid mobile data number (not WiFi): Use telecom authentication for instant approval.
    • Otherwise: Use SMS verification, upload ID photos (front/back), and set account/password. Manual review may take about 3 business days (recent updates may require physical health insurance card verification for some cases to enhance security).
  4. Success: Display shows "Authentication Successful." One phone number binds to one ID only.

Import Declaration Process (Including Pre-Authorization)

  1. Receive Push Notification: After arrival and broker declaration, the app notifies you in the "Customs Real-Name Delegation" section with details like sub-bill number, date, item description, value, fees, etc.
  2. Query Records: Access notifications or search by date (up to 90 days) or bill number for details.
  3. Confirm Declaration: Review info. If it matches your purchase (e.g., your Jardin des Fontaines order), select "Declaration Matches" (via mobile network). If not (e.g., suspected misuse), select "Does Not Match" or report fraud to trigger customs review.
  4. Pay Taxes and Complete: Handle any duties/taxes in-app (credit card/ATM). Confirmed parcels are released; track status ongoing.

Benefits of EZ WAY

  • Stronger Security & Privacy: No need to share ID with brokers; protects against data leaks and fraud.
  • Faster & Smoother Clearance: Digital one-tap confirmation replaces paperwork; pre-authorization prevents holds.
  • Real-Time Tracking: Instant views of declarations and status.
  • Convenience: Ideal for frequent cross-border shoppers, with fraud reporting built-in.

Q&A: Common Questions About EZ WAY

Q: What is EZ WAY exactly?

A: It's Taiwan Customs' official app for real-name authentication, binding your phone to your ID for secure online customs delegation on import express parcels.

Q: Is EZ WAY mandatory?

A: Yes for personal overseas imports via express. From March 1, 2026, pre-authorization (confirming in-app before declaration acceptance) is fully mandatory to avoid non-processing.

Q: In what situations should I use EZ WAY?

A: For any personal imports like online shopping from our wearehouse (e.g., your Jardin des Fontaines order via SF Express), gifts, or consolidated shipments.

Q: What are the advantages of EZ WAY?

A: Enhanced personal data protection, quicker processing, fraud prevention, and easy mobile management—no more paper forms.

Q: What if I encounter issues during registration or confirmation?

A: Use a compatible device/network. For mismatches or suspected fraud, report in-app. Contact EZ WAY support (e.g., via app or listed numbers) for help.

By registering with EZ WAY ahead of time, you'll ensure seamless arrival of your Jardin des Fontaines pieces. For the latest details, always check the official Customs links provided. If you have questions, feel free to reach out via our contact page or AI chat. Happy shopping and smooth deliveries!

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